Privacy Policy

Information we may collect

To operate an online casino service safely and effectively, AUD99 Casino may handle different types of information about players and visitors. The information collected depends on how you use the website, whether you create an account, and which services or features you access. We aim to collect information that is reasonably relevant to operating the account, providing support, meeting security requirements and complying with applicable obligations.

Account and contact details

When you register or communicate with us, we may handle details such as your name, date of birth, username, account credentials, contact details, preferences and information included in support enquiries. We may also record information about your account status, settings, activity and communications with our support team. Keeping these records helps us provide account services, respond to questions and maintain accurate account information.

Verification information

For account verification, security and responsible operation of the service, we may request information or documents that confirm your identity, age, eligibility or account details. This may include verification documents and information connected with checks designed to prevent identity misuse, fraud, money laundering, unauthorised access and other harmful activity. Verification information is handled for the relevant checking purposes and may be reviewed by authorised service providers where necessary.

Payment and transaction information

We may handle payment and transaction records relating to deposits, withdrawals, account balances, wagering activity, bonuses or other account movements. These records may include transaction dates, amounts, status information, payment references and information needed to investigate a payment or resolve a dispute. Payment details may also be processed by payment providers or other specialist services involved in completing or checking a transaction.

Technical, device and usage information

When you visit or use the website, technical information may be collected automatically. This can include your IP address, browser type, operating system, device identifiers, approximate location information, language settings, pages visited, access times, referral information and details about how you interact with the website. We may use this information to keep the website working, improve performance, understand usage, protect accounts and identify unusual or suspicious activity.

How we use information

Personal information may be used for the purposes reasonably connected with providing and protecting the AUD99 Casino service. The main purposes include setting up and managing player accounts, processing requests, maintaining account records and providing customer support. Information may also be used to communicate with you about your account, service notices, security matters, verification requests and changes that affect your use of the website.

• To create, administer and secure your account.
• To verify identity, age, account ownership and other information where checks are required.
• To process deposits, withdrawals and other transactions and keep accurate financial records.
• To conduct security, anti-fraud and anti-abuse checks and investigate suspicious or unauthorised activity.
• To provide support, respond to enquiries, manage complaints and resolve account or transaction issues.
• To maintain, test, troubleshoot and improve the website, systems and user experience.
• To send service-related communications, including important account, security and operational messages.
• To send marketing communications where permitted and where the required permission or other lawful basis applies.
• To meet legal, regulatory, tax, accounting, security and record-keeping obligations.
• To protect the rights, property, safety and integrity of players, the website and relevant service providers.

Information may be combined from your account activity, communications, transactions and technical use of the website where this is necessary for one of these purposes. We do not use personal information for unrelated purposes without a reasonable basis to do so. If a new use is materially different from the purpose for which information was collected, we will take any steps required to provide appropriate information or obtain permission.

Marketing choices

You may receive promotional messages only where this is permitted and appropriate. You can withdraw consent to marketing or ask us to stop sending marketing communications at any time. Unsubscribing from marketing does not necessarily stop important service messages, such as account, security, verification or transaction communications. Your marketing preference can be changed by contacting support@aud99casino.click.

Sharing information

Information may be shared where reasonably necessary with payment processors, identity and verification providers, fraud prevention services, technology providers, customer support platforms, hosting providers, professional advisers and other suppliers that help operate or protect the service. These providers should only use information for relevant services or instructions and may be subject to confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a valid legal request, protect players or others, investigate suspected unlawful activity, enforce applicable terms, prevent fraud or protect the website and its systems. We do not sell personal information as a general business practice. If information is transferred or handled in another country by a service provider, appropriate steps will be taken where required to protect it.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, support account functions, maintain sessions, measure website performance, understand usage and help detect security issues. Some cookies are necessary for core website functions, while others may support analytics, preferences or communications. Cookies may be placed by the website or by service providers working on relevant features.

You can manage, restrict or delete cookies through your browser settings. Blocking or deleting certain cookies may affect the availability or performance of some website features, including features that require an active session. Browser settings may also provide options to notify you when cookies are being used. Your choices can vary between browsers and devices.

Security of information

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure system design and procedures for handling security incidents. No website, device, network or online transmission can be guaranteed to be completely secure, so you should use a strong password, keep account details private and contact support promptly if you suspect unauthorised access.

How long information is kept

We keep information only for as long as it is reasonably needed for the purposes described in this Privacy Policy, unless a longer period is required or permitted. Retention may depend on the type of information, the reason it was collected, account and transaction history, security needs, dispute resolution and applicable obligations. Some records must be kept for a period required by law even after an account is closed. This means that closing an account or requesting deletion may not result in every record being removed immediately.

When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable procedures. Backup copies and records held for security, legal or operational reasons may take additional time to remove or may be retained in a form that is not readily connected with an individual.

Your privacy rights and requests

Depending on your circumstances and the requirements that apply, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer needed, and withdrawing consent where processing is based on consent. You may also ask questions about how your information is used or raise a concern about a privacy matter.

How to make a request

To exercise your rights or make a privacy or data request, contact support@aud99casino.click. Please explain the request clearly and provide enough information for us to identify the relevant account or records. For security, we may need to confirm your identity or ask for additional information before completing a request. This helps prevent personal information from being disclosed to someone who is not authorised to receive it.

• Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask for personal information to be removed where it is no longer required and no retention obligation or other valid reason applies.
• Marketing consent: withdraw consent to promotional communications or ask for your marketing preferences to be updated.
• Privacy questions: request an explanation about the handling of your information or raise a concern about a privacy practice.

A deletion request does not automatically require the removal of information that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Similarly, correction or access may be limited where providing or changing information would adversely affect the rights of another person, compromise security checks or conflict with an applicable obligation. If a request cannot be completed in full, we will aim to explain the reason in general terms.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website. We encourage players to review this page periodically, particularly before providing new information or using a new feature. If an update is significant, we may provide additional notice where appropriate.