Responsible Gaming

Gamble for entertainment

Responsible gaming starts with recognising that casino games are based on chance. Outcomes are not guaranteed, and previous results do not change the probability of future results. A win is never certain, and no strategy can remove the normal risk of losing money. You should only gamble with money you can afford to lose after your essential costs and other financial commitments have been covered.

Gambling should be treated as paid entertainment rather than a source of income. Do not use gambling to pay bills, manage debt, replace employment income or recover losses from earlier play. Avoid borrowing money, using someone else’s funds or selling possessions to continue gambling. If you need to gamble more often, spend more than planned or increase your stakes to feel the same excitement, consider taking a break and reviewing your habits.

Gambling is for adults only. You must be at least 18 years old and legally permitted to use gambling services in the place where you are located. Do not allow children or other unauthorised people to access your account, device or payment methods. Keep your login information private and take reasonable steps to prevent anyone else from using your account.

• Set a spending amount before you start and do not exceed it.
• Decide how long you will play and take regular breaks.
• Keep gambling separate from essential household money.
• Never chase losses by increasing your stakes or playing for longer.
• Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
• Do not gamble as a response to financial pressure or personal problems.
• Keep a record of your deposits, withdrawals and time spent playing.
• Balance gambling with work, family, social activities and other interests.

Recognising when gambling may be a problem

Problem gambling can develop gradually, and it may not always be obvious at first. A concern is not limited to the amount of money lost. The effect gambling has on your time, relationships, mood, work, study and general wellbeing is also important. If gambling is causing stress or making it difficult to meet your responsibilities, it is worth taking the concern seriously.

Possible warning signs

• Thinking about gambling frequently or finding it difficult to focus on other activities.
• Spending more time or money gambling than you originally intended.
• Trying to win back money after a loss or feeling unable to stop during a session.
• Hiding gambling activity, deposits, losses or account statements from people close to you.
• Borrowing money, missing payments or using savings intended for other purposes.
• Feeling restless, irritable or anxious when you try to cut down or stop.
• Neglecting work, study, family, friendships, sleep or other regular activities.
• Gambling to escape sadness, stress, loneliness, anger or other difficult feelings.
• Continuing to gamble despite arguments, financial problems or negative consequences.
• Feeling shame, regret or loss of control after gambling.

One warning sign does not automatically mean that you have a gambling problem, but several signs should not be ignored. Speaking with someone you trust or a qualified support service can help you understand what is happening. You do not need to wait until a crisis, major loss or relationship difficulty occurs before asking for assistance.

Questions to ask yourself

1. Can I stop playing when I planned to stop?
2. Have I spent more than I could comfortably afford?
3. Have I hidden my gambling or been dishonest about it?
4. Has gambling affected my relationships, work, study, sleep or mood?
5. Have I tried to reduce my gambling but found it difficult?
6. Would someone close to me be concerned about how I gamble?

Answering yes to any of these questions is a reason to pause. Log out, avoid further deposits and consider using account restrictions or self-exclusion. Taking action early can make it easier to regain control.

Tools to help you stay in control

AUD99 Casino encourages players to use available responsible gaming controls before gambling becomes difficult to manage. Depending on the account features available to you and applicable requirements, these controls may include deposit limits, loss or wagering limits, session reminders, time limits, cooling-off periods and account self-exclusion. The purpose of these tools is to help you follow a decision made in advance.

A limit should be set at an amount that is affordable within your normal entertainment budget. Do not set a limit based on what you hope to win. Consider your rent or mortgage, utilities, food, transport, education, debt repayments, savings and other regular expenses first. If a limit feels uncomfortable, stop gambling rather than trying to work around it.

• Set a deposit or spending limit before your next session.
• Use reminders to monitor how long you have been playing.
• Take a cooling-off period if you feel urges increasing or decisions becoming difficult.
• Withdraw available funds where appropriate instead of keeping them available for further play.
• Remove saved payment details from devices you share or use regularly.
• Turn off gambling-related notifications if they encourage you to play impulsively.
• Use device or banking controls that can help restrict access to gambling services.
• Ask a trusted person to support your plan and help you remain accountable.

Self-exclusion

Self-exclusion is a formal request to stop access to your gambling account for a chosen period or, where available, for an extended or indefinite period. It is intended for players who want stronger protection than ordinary limits or a short break. During self-exclusion, you should not attempt to open another account, use another person’s account or ask someone else to gamble on your behalf.

If you decide that self-exclusion is appropriate, use the responsible gaming or account support options available on the website. Read the information carefully, select the period that suits your circumstances and provide any required confirmation. A self-exclusion request should be treated seriously. Do not cancel it early or create a new account to bypass it. You can also ask relevant gambling support services about broader exclusion options that may apply in your state or territory.

If you have difficulty applying a limit, taking a break or closing your account, contact the website’s support team through the available online channel. Do not continue gambling while waiting for assistance. If you believe your account has been accessed by another person, change your password and report the issue promptly.

Finding support and protecting your wellbeing

Support is available for people who are worried about their own gambling and for family members, friends or colleagues affected by someone else’s gambling. In Australia, you can seek confidential advice from a qualified gambling support service in your state or territory, or use an appropriate national gambling-help service. These services can provide information, counselling, financial guidance, practical strategies and referrals. You can ask for help even if you are unsure whether your gambling qualifies as a problem.

Speaking openly can be an important first step. Choose a person you trust and explain what has been happening, how much time or money is involved and what support you need. You may ask them to help you set limits, review your finances, avoid gambling environments or stay with you while you contact a support service. If money problems are involved, consider speaking with a free or independent financial counsellor before taking out credit or making further deposits.

• Pause all gambling while you consider your next step.
• Tell someone you trust what is happening instead of dealing with it alone.
• Contact a qualified gambling counsellor or support service in your area.
• Seek independent financial advice if gambling has affected bills, debts or savings.
• Use self-exclusion and other account restrictions where appropriate.
• Remove gambling applications, bookmarks and payment shortcuts if they make it harder to stop.
• If gambling is affecting your mental health or safety, seek urgent assistance from an appropriate emergency or health service.

Our approach

AUD99 Casino aims to provide clear responsible gaming information and to make available controls easier for players to understand and use. We may take steps consistent with applicable requirements where activity suggests that a player may be at risk, including seeking information, applying restrictions or declining continued access. These measures are not a substitute for personal limits or professional support.

Players are responsible for complying with the laws that apply to them, providing accurate account information and using only their own account and funds. Responsible gaming is a shared commitment. If gambling no longer feels recreational, stop playing, use the available account controls and seek support as soon as possible.